Help

To cancel Plus, open Settings, then Manage billing.

That opens the Stripe billing portal, where you cancel in two clicks.

No phone call is needed, and there are no save offers or retention steps in the way.

You can cancel anytime.

After you cancel, you keep Plus until the end of the current billing period, then you move to the free plan.

If you signed up in California or New York, dating-service law gives you a 3-business-day cooling-off right: cancel within 3 business days of your purchase for a full refund.

Do it from Settings, then Manage billing, or email support@findlucid.com within that window.

If you want a break instead of a cancel, Settings also offers Pause billing for up to 3 months.

It is a separate option, not a step in the cancellation path.

Founding Membership (the one-time $149 offer) has its own cancellation right: cancel within 14 days of purchase for a full refund, no questions asked, from Settings, then Manage billing, or by emailing support@findlucid.com.

If you have an active Plus subscription when you buy Founding, we cancel the subscription as of the purchase date and credit the unused part of the current billing period to your account.

Discover shows you verified people who match your preferences.

On findlucid, 'verified' means the member completed verification before their profile appeared: birthday entry, a live selfie doing an assigned quick check, and an automatic check.

Real people only.

No bots.

It is not a government-ID or background check: we do not require government ID to verify.

Your profile stays hidden until its own verification is done too.

Free members get 15 likes per rolling 24 hours.

When two people like each other, that is a match and you can start messaging.

Plus and Founding members get unlimited likes and can see who liked them.

Before you join, the signup page can show who is already here: tap "See who's near you" on the signup form (your browser asks permission first), or watch the location step while you sign up.

When verified members are within 20 miles of your area, you will see the count and a row of faces, blurred on purpose: no names, profiles, or real photos are shown to anyone before they join and verify.

If nobody verified is near, nothing appears at all.

That check uses your location once, rounded to your neighborhood, and stores nothing.

The map shows nearby members as pins in your area.

Tap a pin to preview a profile, send a like, or report it.

Zoom out and event and venue pins group into numbered markers: the number is how many are in that group.

Tap a numbered marker to zoom in; groups break down by neighborhood as you get closer, and each place shows as its own pin at close zoom.

People always show as their own pins, on top.

Your pin shows your approximate area, never your exact address.

You set your location in Profile settings.

The Location controls in Settings (Plus) set how precise your pin looks (Neighborhood, Area, or City) and how far you can see; free members see people within 10 miles.

These controls only change what people see: your safety features always use your real location.

Turn on ghost mode (Plus) to hide your pin while you keep browsing.

While you use the app with location on, your location refreshes as you move, so the map, distances, and your safety tools keep up with where you are.

It does not update while the app is closed, and other members only ever see your approximate area.

Plus members can Roam: open Roam on the map, hold and drag your pin to another city (or pick the city from the list), and your map, discovery, events, and group chat follow the pin while it is set.

Your profile shows the pin's city.

End Roam from the map at any time to return to your real location.

Safety features always use your real location, never the pin.

Group Chat puts you in a room automatically: your own orientation community, in your city area, within 20 miles of you.

You only see members of your own orientation near you, and they only see you.

There is no global room, and you cannot join a different one.

Bisexual and fluid members take part in both communities' rooms, the same as on the map.

You need an orientation and a location on your profile to join a room, and your room follows you if your location changes.

Plus members can move their pin with Roam; their room follows the pin, so they chat with their community in the city they are visiting.

Every verified adult member with a room can post messages in Group Chat, and posting is free: no plan and no grant is needed.

Everyone with a room can read theirs.

Posting takes verification (you must be a verified adult, 18+) plus a room, meaning an orientation and a location on your profile.

Free trial and promotional Plus grants change nothing about posting, in either direction.

Posts are end-to-end encrypted: each poster locks their messages on their own device before sending, so only people in the room can read them.

Not even findlucid can.

Messages sent before encryption was added are labeled Not encrypted.

Keep it respectful: no harassment, no spam, and no explicit content in the main feed.

Breaking the rules can get your account restricted.

To delete a thread from your view: press and hold the room header at the top of the group chat (on desktop, click it or right-click it), then choose Delete thread and confirm.

Delete thread hides the thread from your view only: other members keep it, and if you open the thread again, a notice there offers Rejoin thread so you can rejoin.

To start a private conversation, tap Message on someone's profile or map card.

There are no invites and no approval step: your message goes straight to their inbox, and anyone can message you the same way.

If someone bothers you, block them from their profile or inside the chat: blocking stops their messages and likes at once, and you can report them too.

Messaging is unlimited on every plan.

The FindLucid.com Support conversation does not appear in this list: reach Support from this Help page or from the Support pin on the map.

Every chat on mobile has our own small input deck just above the message box, so your phone keyboard does not have to cover half the screen.

Tap a quick reply and it fills the message box; nothing sends until you tap Send.

The emoji button opens an emoji strip, and the keyboard button at the right opens your full keyboard whenever you want to type freely.

You can also talk instead of typing: tap the microphone and your words become text.

Voice typing uses your browser's speech service, which may process your audio off your device through your browser provider; the first time you use it, the app shows that note before anything listens.

It only listens while you use it and stops on its own, and we never get a copy of your audio.

Voice typing is not available in every browser; where it is not, the microphone button does not appear.

Every private 1:1 chat is end-to-end encrypted.

Your messages are locked on your device before they are sent, and only you and the person you are talking to can read them.

Not even findlucid can read your private messages: not the owner, not the support team, nobody with access to our servers.

One exception: your chat with FindLucid.com Support is not end-to-end encrypted, so the support team can read what you send them and help you.

That chat is labeled Visible to FindLucid.com Support in the app.

Your encryption keys are created on your device and never leave it.

Tap the lock icon in any chat to see the safety number for that conversation; compare it with the other person in person or on a trusted call to be sure nobody is intercepting your chat.

If their key changes, you will see a clear notice in the thread.

Group chat is end-to-end encrypted too.

Every poster has their own sender key on their device; posts are locked with it before sending, and only devices holding that key can read them.

If a member is removed, everyone posting gets fresh keys automatically, and you will see a notice in the thread.

Two honest notes.

First, posts from before encryption was added are labeled Not encrypted and were stored in plain text.

Second, encryption hides what was said, not the fact it was said: findlucid still knows who posted and when.

Fill out your profile with your basics, what you are looking for, and anything that matters to you, like sober badges.

Honest, complete profiles get more matches.

You can also set your age range and who you want to see in discovery.

Your view radius lives with the Location controls in Settings.

Your profile is invisible in discovery until verification is complete.

Add photos from your Profile page.

We accept JPEG, PNG, and WebP files.

Every upload is checked by reading the file's actual format, not just its name, so files that are not real images are rejected.

Use recent, clear photos that look like you.

How photo privacy works: a chat photo flagged as explicit arrives blurred, and the viewer taps to view it.

A profile picture is blurred only if the photo itself shows nudity.

Private photos may show nudity and stay blurred until you grant a specific member access.

In your profile settings you can turn on "NSFW is ok" (off by default) so flagged explicit photos show unblurred for you; it never replaces a private-photo access grant.

Group Chat is text-only: photos cannot be sent there.

Open Settings and switch between US and Metric units.

Distances show in miles or kilometers, and height and weight follow the same setting.

Your stored values stay the same; only the display changes.

Ghost mode is a Plus feature.

When it is on, your map pin is hidden while you keep browsing and matching normally.

Turn it on in Profile settings.

Discreet mode is a Plus feature and goes further: it hides you from discovery entirely, so new people will not find your profile.

People you already matched with can still see you and message you.

Your notification controls live in Settings, under Privacy, in the Consent and Preferences section.

The same section holds your NSFW photo opt-in and shortcuts to your map visibility, location display, and verification controls.

Notifications start on when you join: every category (likes, matches, messages, support, verification, billing, and the daily drop) is on by default, by push and by email.

Turn off any category, on either channel, in Settings, Privacy, and your choice is honored right away.

Members who joined before October 24, 2026 keep the settings already saved on their account until they change them.

Push also needs your device's permission, which the app asks for only when you tap to enable device notifications.

The same toggles also appear on your Profile page and write to the same settings, so a change in either place takes effect everywhere.

If a category is on and alerts still do not arrive, check that your phone's system settings allow notifications for findlucid.

If both are on and alerts still do not arrive, contact support from this page and we will check your account.

Block and Report buttons are on member profiles, map popups, and 1:1 chats.

Blocking is private: the other person is not told, and they can no longer see your profile, match with you, or message you.

Every report goes to a human review queue with a 24 hour response time.

For anything urgent or threatening, contact local authorities first, then email us.

Safety reports: instant confirmation when you submit, human review within 24 hours, resolved within 72 hours.

Safety always jumps the queue ahead of billing and feature requests.

Billing issues: first human response within 1 business day.

Everything else: first human response within 2 business days.

Ban and suspension appeals: human review within 72 hours.

See the appeal form linked from your account notice.

FindLucid Plus is $9.99 per month: unlimited likes, see who liked you (down to the prompt answer), a second speed-date round each night plus first pairing in the main round, a daily drop of 10, advanced filters in one place, read receipts, ghost and discreet modes, Roam (move your map pin to another city and connect with people there), full map radius, the location controls (pin precision and view radius), venue group chats, deleting individual messages, saving photos with sender approval, and Roommate connections after your first free one.

Plan a date together: you, your date, and the AI in one room.

The free plan is a full dating app: verification, the map, matching, and chat, profile prompts and a voice prompt, chat icebreakers, the nightly 7 PM speed-date round, a daily drop of up to 5, date safety plans and check-ins, two-factor sign-in, chat photo blur, and events.

Safety features are always free, never the paywall.

FindLucid Founding Member is a one-time $149 for the first 500 members: everything in Plus for the Lifetime Term defined in the Terms of Service (the life of the program, with a 60-month minimum), a Founding badge on your profile, a direct line to the findlucid team, and voting on new features before they ship.

Upgrade from the Pricing page.

Payments opened on October 23, 2026.

While payments were closed, every member got Plus features free (the free floor); that period has ended, and Plus is $9.99 a month unless you hold a grant or a paid plan.

If payments ever go down again, the floor returns automatically while they are down.

The founding window is a separate one-time offer: join while it is open and finish verification within 14 days of signing up, and you get 60 days of Plus free starting when your verification is approved, no card required.

The window closes after 1,000 signups or on January 17, 2027, whichever comes first.

When a grant ends with payments open, Founding Member ($149 one time) is the lead offer, then Plus at $9.99 a month, with a 7-day grace window to take either; doing nothing moves you to the free plan and your matches and conversations stay.

Roommates helps verified members find shared housing: list a room in a home you live in, post that you need a room, or team up with other members to look for a place together.

findlucid is not a landlord, broker, or rental service.

Matching uses logistics only: neighborhood, budget, move-in window, length of stay, cleanliness, sleep and guest patterns, smoking, and pets.

It never uses a protected trait, under fair housing law.

Listing photos show the space and are optional.

Browsing listings and posting your own are free for verified members.

Your first roommate connection is free; after that, connecting with other members through Roommates is a FindLucid Plus feature.

Roommates moves no money and runs no background checks: never pay a deposit before you have seen the room and signed an agreement, and treat any request to wire money or pay by gift card as a scam.

Events are in-person meetups listed in the Events section.

Tap an event to see details and RSVP.

Events and RSVPs are included in the free plan.

On public event pages, the external ticket link is hidden until you sign in.

Signed-in members see the real ticket link on the event page; the title, date, venue, and description stay public for everyone.

The Concierge tab is your personal concierge chat.

Noor, FindLucid's AI concierge, sits at the desk there, and you ask her in your own words.

She finds things for you: restaurants and tables, experiences, shows, movies, travel help from a family day out to a business stay, local services, and community and health services near you, including clinics, PrEP providers, and testing services.

You can choose your concierge.

The first time you open the Concierge tab, you meet the cast: Noor, Marcus, Jules, Rosa, Tom, and Priya, each an AI concierge with a different personality, and you pick yours.

To change later, use the switch button at the top of the Concierge tab.

Every concierge knows the same things, follows the same rules, and can help with the same requests; only the personality and the voice differ.

Your choice is saved to your account, and your conversation carries on with whoever is at the desk.

Messages already in the thread keep the face of the concierge who sent them.

Switching never restarts the chat, and a fresh chat opens with one greeting.

Finding is free for every member, always.

Finding a clinic or another health service will never be a paid feature, and Noor gives information only: no medical advice, no diagnosis.

In an emergency she points you to 911 first.

Noor also hands you the official link to book, and since October 20, 2026 some of her cards open a booking step right inside the app: tap Book in the app, and the step shows exactly what is filled in and what to check; the seller's own page opens from there (most sellers do not allow their pages inside other apps), with your date, party size, and place already filled in wherever that seller's link accepts them.

You book and pay the seller on their own page.

That page is sealed off from FindLucid: we cannot see anything you type there, including card details, and Noor never books in your name.

When you are done, tap I booked it and share the confirmation; after you check the details, the step is kept in your plan package with its time, address, confirmation code, and what you paid, in the Concierge thread, on your plan package page, and by email to your own account email if you ask for it there.

The package holds only what you shared and confirmed, support cannot look it up, and you can remove a step or delete the whole plan on the package page any time.

FindLucid earns nothing on these bookings.

Plan a date lives in the Concierge tab: tap Plan a date, answer a few quick taps, and get date ideas at real places near you.

You can also just type a first-date ask in chat, and the Concierge answers with the same plan, in short lines.

Help me choose asks three either/or questions, then shows three real nearby dates.

Surprise me picks one for you from local stock.

Your date facts are private and planning-only: never on your profile, never shared with another member.

In Plan Together rooms the planner applies everyone's facts quietly, without saying whose they are.

Change them any time in the flow, or tap Forget my date facts to delete them at once.

The Concierge tab replaced the Resources tab on October 18, 2026.

The organizations, programs, clinics, and PrEP providers that Resources listed are all still on file; Noor now answers from those same listings, so ask her for what you need.

Old Resources links land on the Concierge tab.

You have 30 days from creating your account to complete verification.

On day 21 and day 28, if you are still unverified and your verification is not pending, we warn you by email and with a notice in the app, and each notice names the exact date your account will be deleted.

On day 30, an account that is still unverified is permanently deleted: profile, photos, matches, messages, and verification submissions are destroyed.

If your verification is pending when the 30 days run out, the clock restarts and runs 30 days from the day your review is decided.

Members with an active paid plan (Plus, or Founding Membership while it is in effect) are exempt, and if an account is deleted under this rule you can create a brand-new account with the same email at any time.

When your selfie check is approved, you get 72 hours of Plus free.

It starts at your approval and never shortens a longer Plus grant you already have.

Before your first selfie check, we show you a written biometric notice describing what we collect and ask for your consent.

You can withdraw that consent at any time in Settings, under Verification, or by emailing support@findlucid.com: we delete your face template and fraud check value, and your verified badge is removed until you verify again.

The verification screen may offer you a liveness check run for us by Didit Identity, Inc., our verification provider.

You read a short notice naming Didit and tick a consent box before anything opens your camera; Didit then receives your live capture (and your profile photo, when a comparison runs) and checks that a real, live person is present.

No government ID is asked for, and a pass means the liveness check passed, not that your legal identity was verified.

If the check does not pass, that attempt is over but it is never a ban: run a fresh check, use the selfie check, or ask for a human review from the same screen; a person reviews it, usually within 72 hours, and can overturn the result and verify you.

Withdrawing your biometric consent or deleting your account also instructs Didit to erase your check sessions.

Privacy Policy section 17 has the full details.

Two-factor sign-in (2FA) is free and works with an authenticator app.

Turn it on in Settings: scan the setup code with your authenticator app, then enter a code to confirm.

Save your recovery codes somewhere safe; each one works once.

If you lose your authenticator app, sign in with a recovery code, then set up 2FA again to get fresh codes.

If you have neither, email support@findlucid.com and we will verify you another way before restoring access.

Nobody at findlucid browses member profiles or photos for oversight or curiosity, and no one has standing access to your personal profile or photos.

A member's record opens only for a verification review the member requested, the member's own support request, a report or complaint about that member, a safety investigation of that member, or a legal obligation.

Those limits bind everyone here, owners included: an owner's account opens a member's record only in connection with a report or complaint about that member, and flagged explicit photos stay blurred even for an owner, with no override anywhere.

The full commitment is published in section 21 of the Privacy Policy.